Welcome to our onboarding weblog collection, the place we spotlight prospects and their journey with ActiveCampaign. Each month, hundreds of shoppers full their onboarding expertise with us, having realized the whole lot they should get began inside ActiveCampaign efficiently. We’ll be sharing a narrative from every month’s graduating class.
This month’s buyer story will spotlight RidgeIT, a pacesetter in Zero Belief Structure and Cloud Infrastructure for the federal government and industrial verticals.
Throughout our time in onboarding with RidgeIT, the first objectives included creating e-mail templates and a number of other automations for monitoring engagement and sending exterior communications.
“We had been in want of a strong e-mail advertising instrument that didn’t solely cater to B2C companies and ecommerce websites, but in addition to B2B. When researching all of the platforms on the market, we got here throughout ActiveCampaign,” mentioned Leigh Bruce, Advertising Supervisor at RidgeIT.
As we started working with RidgeIT throughout onboarding, we took further care to examine in between our scheduled calls to ensure they had been all the time on observe. Due to that, they felt extra supported and we had been each capable of come ready for every assembly. This made Leigh’s onboarding journey seamless for each her and us!
We accomplished onboarding in early June and are joyful to report that Leigh is a really glad buyer and has continued working diligently in her account.
Since buyer suggestions is pivotal to us crafting our studying journeys at ActiveCampaign, right here is Leigh’s reflection on her expertise in onboarding:
How do you see your small business utilizing ActiveCampaign to unravel the challenges talked about above?
Leigh: First, the functionalities of ActiveCampaign will function an important asset to each our advertising and gross sales groups. Second, the mixing with our present CRM Microsoft Dynamics was a necessity. Lastly, ActiveCampaign has “all that” and rather more similar to an actual capability to amplify our webinar occasion technique.
Do you’ve any successes or “ah-ha” moments that you simply’d prefer to share?
My “a-ha” moments had been with the individuals. We had some distinctive wants that wanted to be addressed from the IT angle, so we wanted our onboarding course of to be tailor-made to what we wanted to study the quickest to be able to execute the distinctive use instances we’ve got for this instrument. Not solely was the onboarding course of distinctive, however even the gross sales course of to start with was a pleasing expertise. I’ve appreciation for your complete staff!
What do you’re keen on most about ActiveCampaign?
What I really like most about ActiveCampaign goes past the instrument, and it’s really the individuals and help and training you obtain. Their on-line training and sources are second-to-none.
RidgeIT has the precise basis for fulfillment with ActiveCampaign, due to the help of the gross sales, onboarding, and training staff. We’ll you’ll want to comply with up with Leigh and the RidgeIT staff in just a few months to share just a few ActiveCampaign success metrics with you!
If you wish to study extra in regards to the platform that RidgeIT makes use of each day to allow its advertising and gross sales groups, strive ActiveCampaign at no cost at this time.